Saturday, October 3, 2009

Misc RM Connect 2.x fixes

Is anybody still stupid enough to use RM Connect? I hope not but in the event that they are here are a random collection of bug fixes:

No packages install


No packages install on any workstations, even clean builds. No error is displayed at all.


Last time I encountered this it was due to the Nimda virus messing up Share permissions on our network. Check that the "Propagate" share on your PDC has the correct permissions. The share should be located at D:\RMVA\Manage\pkgctrl and permissions should be (as for all RM based shares) Everyone/Full Control. File permissions should be "Propagator/Full Control".

If this problems has been caused by Nimda trashing you file permissions you will probably find that many other shares have been distroyed as well. I've written some scripts that will reset the share permissions to there correct values, please contact at: if you would like more information.

Users exceed quota due to large Internet History folders


Users (on a 200/300 station network) come to you on an almost daily basis saying that their file area is full and they can't logon, but when they look in their file area they can't find anything to delete. When you you examine their file area it's AppData is huge, and cookies/History information is using up their quota.


I've written a small program, which you run from the login script of all users, to solve this problem. Basicly it will delete everything in the Internet folder of a user as they login, this should keep the filearea down to a reasonable size.

The fix is available from the link below:


I remove NetBEUI from a client and it continues to work, but I get an error from licence manager when I bootup

You want to get rid of NetBEUI, good idea! NetBEUI produces far too much network traffic, and is not recommended for use on networks larger than 30/40 computers.

The problem you are getting is caused by the fact that RM licence manager is configured by default to use NetBEUI to check for licences. The good news is however that RM licence manager can be configured to use TCP/IP to do this. I've created a package to do this and it can be downloaded from the link below. To install the package on your network simply unzip the folder and copy it to D:\RMVA\manage\packages\32bitWin or the share \\PDCNAME\manage\packages\32bitWin. Then allocate it to all your workstations using application wizard.

Licence Manager doesn't work even on a clean build

Well, it sounds like licence manager is broken on the server. The simplest thing to do is reset it, and add some new licences. Licence manager is really a tool for you to keep track of licencing, so if you are having problems you can add as many licences as you want.

Step 1: Stop the "RM Licence Manager" service on all of your servers.
Step 2: Delete the file called "C:\WINNT\rmlicman.lic" or "C:\WINNT\System32\rmlicman.lic".
Step 3: Start the "RM Licence Manager" service on all of yout servers.
Step 4: Run the "RM Licence Manager" program from Admin Tools on the start menu, it may take some time to startup. Add as many licences as you want to each of your servers.

I'm running Sophos with file Protector, but everytime a user logs in it reinstalls itself, but I've got the correct exculsions setup


(Quick and Dirty tobe updated soon)

Your problem is that File Protector recovers the registry from a backup (taken when a package is allocated or when you "Backup key files") when the system boots up.

The easiest way to solve this is to stop File Protector from replacing the registry at boot. The downside is that any changes that a user makes could stick (which includes, if they know how to do it, disabling File protector).

OK what you need to do is edit a batch file in the "FileProt" package. This is located at: D:\RMVA\Manage\packages\32BitWin\FileProt on your PDC. Or mapped to L:\Packages\32BitWin\FileProt on Admin accounts. You need to edit the file in the STATION\HDS directory called recover.bat load it into notepad. Find the lines under "rem System.Dat" and alter them so they read:

rem System.Dat
rem c:\windows\command\attrib -r -h -s c:\Windows\System.DAT
rem c:\windows\command\attrib -r -h c:\BackUp\System.da0
rem copy c:\BackUp\System.da0 c:\Windows\System.DAT >> %logfile%
rem c:\windows\command\attrib +r +h +s c:\Windows\System.DAT
rem c:\windows\command\attrib +r +h c:\BackUp\System.da0

rem User.Dat
rem c:\windows\command\attrib -r -h -s c:\Windows\User.DAT
rem c:\windows\command\attrib -r -h c:\BackUp\User.da0
rem copy c:\BackUp\User.da0 c:\Windows\User.DAT >> %logfile%
rem c:\windows\command\attrib +r +h +s c:\Windows\User.DAT
rem c:\windows\command\attrib +r +h c:\BackUp\User.da0

Instead of:

rem System.Dat
c:\windows\command\attrib -r -h -s c:\Windows\System.DAT
c:\windows\command\attrib -r -h c:\BackUp\System.da0
copy c:\BackUp\System.da0 c:\Windows\System.DAT >> %logfile%
c:\windows\command\attrib +r +h +s c:\Windows\System.DAT
c:\windows\command\attrib +r +h c:\BackUp\System.da0

rem User.Dat
c:\windows\command\attrib -r -h -s c:\Windows\User.DAT
c:\windows\command\attrib -r -h c:\BackUp\User.da0
copy c:\BackUp\User.da0 c:\Windows\User.DAT >> %logfile%
c:\windows\command\attrib +r +h +s c:\Windows\User.DAT
c:\windows\command\attrib +r +h c:\BackUp\User.da0

The run Application wizard and allocate "FileProt", choose to re-allocate to workstations already setup.

Registry changes should new stick and Sophos should install itself only once.

If you still have problems make sure the follow exclusions are set in file protector:

C:\Program Files\Sophos Sweep

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