Saturday, October 3, 2009

Internet Explorer and Acrobat print incorrectly. But Word and notepad do.

Symptoms

You can print from Microsoft Word and notepad correctly, but when you try printing from Internet explorer you get an error message similar to:

Line: 539
Char: 2
Error: Invalid argument.
Code: 0 URL: res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/preview.dlg

You may also (or possibly only) find that documents in Adobe Acrobat don't print correctly (words run into each other etc). The printer you're trying to print to is an HP printer.

Solution
These errors most commonly occur with HP printers, usually they are down to the PCL 6 driver that is supplied with the printer. Your best option is to download a PCL 5e, or PS driver from the HP website.

Appariently the Internet Explorer problem can also be caused by a faultly DLL (although I haven't come across this), details are available at: http://support.microsoft.com/support/kb/articles/Q293/1/76.ASP

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